Frequently Asked Questions
Orders &
Shipping
We currently ship to Nepal, Thailand, and parts of Europe. Shipping is free in major cities of Nepal and Thailand. For international orders, we use courier services, and additional charges apply based on the destination.
Orders within Nepal and Thailand usually arrive within 3–7 business days. International shipping times vary between 7–15 business days, depending on the destination.
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your package on the courier's website.
Returns &
Exchanges
We accept returns for damaged or defective products within 14 days of delivery. Products must be unused and in original packaging. Please contact our customer service to initiate a return.
Yes, exchanges are allowed for defective or incorrect items. Please get in touch with our customer service to process an exchange request.
Sampling &
White Label
Yes, we provide product samples for testing and quality assurance. Contact us for availability and shipping options for sample requests.
Yes, we offer white-labeling for bulk orders, allowing you to brand our high-quality products as your own. Contact us to discuss your requirements.
